Returns + Exchanges

1) Return Window

You can request a return or exchange within [14/30] days of delivery.

2) Eligibility (Return/Exchange Conditions)

To qualify, items must be:

• Unused, unmounted, and in original condition
• With original packaging, tags, and accessories (if included)
• Free from scratches, dirt, hair, odor, sweat marks, or riding wear

Important (for Saddles):
Saddles must be returned in brand-new condition. If a saddle has been used outdoors/for riding, or shows wear marks, it may be not eligible for return.

3) Non-Returnable / Non-Exchangeable Items

The following are typically not eligible:

• Custom/Personalized orders (if you offer them)
• Clearance/Sale items (if marked “Final Sale”)
• Items returned damaged due to misuse, or without original packaging/accessories

4) How to Start a Return or Exchange

To request a return/exchange, contact us with:

• Order number
• Item name(s)
• Reason for return/exchange
• Clear photos (especially if there’s damage/defect)

Email: info@jockgears.store

If approved, we will provide return instructions (and a return address if required).

5) Exchanges

• Exchanges are subject to stock availability.
• If the exchange item costs more/less, we will arrange a price difference payment/refund accordingly.
• If your preferred replacement is out of stock, we may offer a refund or store credit (your choice, where applicable).

6) Damaged, Defective, or Wrong Item Received

If your order arrives damaged, defective, or you received the wrong item, please notify us within [48/72] hours of delivery with photos of:

• The product
• Packaging
• Shipping label

We will arrange a replacement or refund and, where applicable, cover the return shipping.

7) Return Shipping Costs

• If the return is due to change of mind / sizing choice / preference, return shipping is typically paid by the customer.
• If the return is due to our error (wrong item) or verified defect, we will cover return shipping or provide the best solution.

We recommend using a trackable courier—we are not responsible for returns lost in transit.

8) Refund Processing

Once we receive and inspect the returned item:

• Approved refunds are processed within [5–10] business days
• Refunds are issued to the original payment method (or store credit where applicable)
• Original shipping charges are non-refundable (unless the return is due to our error)

9) Order Cancellations

Orders can be cancelled before dispatch. If an order has already been shipped, it will follow the standard return process.